ITS news @ W&L

iPad training Jan. 9 week

itsnewswlu — Mon, 02 Jan 2012 19:33:45 +0000

Are you returning from the break with a new iPad? Or have you had an iPad for a while, and are now ready to learn how to get the most out of it in the W&L environment? Try one of these sessions during the week of Jan. 9:

Monday, Jan. 9, in the Smart Zone (Leyburn Library) at 10 a.m., 2 p.m. and 4 p.m.: How to Get Your W&L Email on your iPad
Tuesday, Jan. 10, in the Smart Zone at 10 a.m., 2 p.m. and 4 p.m.: How to Access The Stable (Windows Virtual Desktops) on your New iPad
Wednesday, Jan. 11, in the Smart Zone at 10 a.m., 2 p.m. and 4 p.m.: Getting Files On and Off the iPad
Thursday, Jan. 12, in the Smart Zone at 10 a.m., 2 p.m. and 4 p.m.: iPad: Fun, Free Apps for the iPad
Friday, Jan. 13, in Leyburn 301, 3-4 p.m.: Tips and Tricks for the iPad: A Session for NEW iPad Users (This session requires registration due to limited seating):

https://managementtools2.wlu.edu/EventManager/pages/Page1.aspx?EventID=22

Drawing winners announced

itsnewswlu — Tue, 20 Dec 2011 22:30:17 +0000

More than 400 faculty and staff participated in the Information Technology Services survey, which concluded Dec. 16, 2011. Your feedback on our services was invaluable, and we will carefully evaluate your many constructive suggestions.

The drawing winners were selected randomly from among those who completed the survey. Laura Turner of Leyburn Library received the grand prize, an iPad2

The following received credit for use in Dining Services facilities or the University Store:

Karla Murdock, Psychology, $25
Archer Clover, Staniar Gallery, $25
David Peterson, History, $50
Shelia Campbell, Athletics, $50

Thanks again for your participation. We’ll summarize the responses and publish those in early 2012.

: The winner of the drawing grand prize (an iPad2), was Laura Turner of Leyburn Library, shown here with David Saacke, Chief Technology Officer of ITS

ITS Open House 3-5 p.m. Dec. 20

itsnewswlu — Wed, 14 Dec 2011 14:46:58 +0000

Join information Technology Services for hors d’oeuvres and holiday cheer from 3-5 p.m. Tuesday, Dec. 20 on the main floor of Tucker Hall. We’ll also announce the winner of an iPad2, the grand prize in a series of drawings related to the ongoing ITS survey of faculty and staff. If you haven’t completed the survey, there’s still time! All faculty and staff who complete the survey by Friday, Dec. 16 are eligible to participate in the drawing.

We encourage participants in the open house to bring canned items for donation to the local food pantry.

FRAUD: Security alert e-mail

itsnewswlu — Wed, 07 Dec 2011 14:03:30 +0000

The following e-mail threatening suspension of W&L e-mail accounts is fraudulent. If you receive such an e-mail, do not click on the link. Forward the e-mail to spam@wlu.edu, and delete it. If you have already divulged your password in response to this fraudulent message, please contact the Information Desk (540-458-4357 or help@wlu.edu).

—–

From: Information Technology Services [mailto:itshelp@wlu.edu]
Sent: Tuesday, December 06, 2011 7:41 PM
Subject: Security Alerts

Dear Webmail user,

We are currently engaged in webmail maintenance service. As Webmail user,
you are required to confirm your continued usage of your WLU Webmail.
Failure to confirm your WLU Webmail will lead to service suspension. Click
on the link below and fill the Computer Helpdesk Helpform to confirm your
WLU Webmail.

Thank you,

Information Technology Services,
Washington and Lee University.

Faculty, Staff: Winter Academy sessions announced

philkongo — Tue, 29 Nov 2011 14:20:49 +0000

Winter Academy offers a plethora of workshops, discussion panels, and information sessions for W&L faculty and staff from Monday, Dec. 12 through Thursday, Dec. 15. Sessions such as “iPad: Making the Learning Landscape Even Bigger” and “Non-Traditional Teaching and Learning: Approaches to Teaching Outside the Traditional Classroom” and many more are offered in Winter Academy. Sign up for your choice of sessions at http://go.wlu.edu/WinterAcademy today! Some sessions offer breakfast and lunch, so don’t miss out!

The iPad2 can be connected to a classroom projection system

Group Study Room at the Leyburn Library

philkongo — Tue, 29 Nov 2011 13:58:05 +0000

As exams approach, students may find it useful to take advantage of group study rooms in Leyburn Library. Each group study room offers a whiteboard, a LCD screen monitor that you can connect your computer to, and a quiet place where you and your study group can peacefully get work done. You can reserve a group study room by following the link below.

http://library.wlu.edu/services/RoomReservations.asp

Upgrades to cause disruptions in coming week

itsnewswlu — Thu, 17 Nov 2011 17:24:39 +0000

E-mail, wireless connectivity, WebAdvisor and a wide variety of other IT services will be disrupted periodically from Saturday, Nov. 19 through Friday, Nov. 25, as a result of upgrade and maintenance activities planned by Information Technology Services. Please plan your work accordingly, and contact the Information Desk (540-458-4357 or help@wlu.edu) if you have questions or concerns about any of these items:

Saturday, Nov. 19

9 a.m.-noon

All network services will be disrupted for short periods of time for many occupants of Science Addition and Howe Hall. These faculty and staff members have been notified individually by e-mail

Sunday, Nov. 20

9 a.m.-noon,

All network services will be disrupted for short periods of time for many occupants of Parmly Hall and Howe Hall. These faculty and staff members have been notified individually by e-mail

1-4 p.m.

Wireless service for the entire campus, including fraternities, will be disrupted for short periods while ITS upgrades wireless equipment.

7-10 p.m.

Many services, including faculty/staff e-mail, network storage, WebAdvisor, and others, will be disrupted for short periods of time.

Monday, Nov. 21

8-10:30 p.m.

Many services, including faculty/staff e-mail, network storage, WebAdvisor, and others, will be disrupted for short periods of time.

Tuesday, Nov. 22

8-10 p.m.

Services that rely on the W&L network username and password could be disrupted briefly during an upgrade to Active Directory.

Friday Nov. 25

7 a.m.-5 p.m.

Power outage on campus, resulting from Facilities Management work. Many IT services will be available from off-campus, with the exception of the following:

The Stable will be unavailable
Network storage will be unavailable

Major network project is under way

itsnewswlu — Mon, 07 Nov 2011 19:50:06 +0000

During the 2011-12 academic year, Information Technology Services will implement a series of improvements to Washington and Lee University’s network infrastructure, laying the foundation for continuing improvements in network speed and reliability.

“W&L’s network is at the heart of many critical services benefiting students, faculty and staff. This infrastructure project is an important step to improve performance and ensure that we can meet future needs,” said Chief Technology Officer David Saacke. “This new infrastructure will help us to support teaching, research and other work that increasingly rely on the network.”

ITS has purchased new switches, fiber lines and other core infrastructure, and regular network traffic will begin to flow through portions of the new equipment in November, 2011. The implementation will occur gradually and on a building-by-building basis. In each location, ITS will test the equipment, notify the occupants of the affected buildings, and then re-route network traffic from old switches and lines to the new network equipment, resulting in brief network outages over a period of a few hours. ITS is scheduling the work outside of business hours in order to minimize disruption. When the series of upgrades is complete in summer 2012, the core portion of the network will be capable of speeds of 20 gigabits per second, ten times the current rate. In addition, the configuration of the new infrastructure will be more reliable, providing multiple, redundant paths for data to flow if portions of the network are impaired. The immediate benefit for faculty, staff and students will be more consistent and reliable network performance.

Also in summer 2012, ITS will move its servers into a new state-of-the-art data center operated by Rockbridge Area Network Authority, in which W&L is a key partner. ITS servers providing critical functions will be housed in the new Richard A. Peterson Data Center, which will operate more efficiently and be more secure and reliable than the current facility in Tucker Hall. The servers store critical University data, including employee and student records and personal and shared data, and provide functions such as course registration, Web publishing, faculty and staff e-mail and more.

The new data center is a key component of a plan led by RANA to improve access to high-speed Internet connections in rural portions of Rockbridge County. RANA was launched in 2009 with federal funding and support from W&L and other local partners; see http://www.ranabroadband.net/ for more information.

High-speed fiber optic lines like this are being installed as part of the campus-wide effort to upgrade the network

777 new books online

itsnewswlu — Fri, 04 Nov 2011 13:23:59 +0000

Technical, professional development and other titles are among the 777 new full-text resources that have been added to Safari Books Online, available to all W&L faculty, staff and students. Safari includes thousands of titles and is available from any location at http://proquest.safaribooksonline.com/?uicode=washleeu

New titles include:

Creative Blogging
Communicate to Win
A beginner’s guide to using your iPhone as a business productivity tool
Adobe Dreamweaver CS 5.5
Android Forensics
Beginning iPad application development
Camera guides on many models

FRAUD: Update Webmail Now

itsnewswlu — Fri, 28 Oct 2011 12:50:44 +0000

Some members of the W&L community have received the following fraudulent e-mail. Please be cautious about clicking links in e-mail, or providing confidential information in response to such e-mails. Forward any unwanted e-mails to spam@wlu.edu , which will help W&L’s automated automated service to identify and block fraudulent and unwanted e-mail. If in doubt about the authenticity of any message, contact the Information Desk (540-458-4357 or help@wlu.edu).

Fraudulent e-mail:

From: Helpdesk Office
[helpdesk@wlu.edu]
Sent: Friday, October 28, 2011 7:03 AM
Subject: UPDATE YOUR WEBMAIL NOW

Dear Webmail User,

With Due respect, The Webmail Technical Crew is Presently Under going
Account’s Update which will help the Webmail service to be very much Active
and better and your Account that has Exceeded it’s Quota’s. You are hereby
Requested to Update your Account Now in order not to loose your webmail
Account, To Update your Account now do make sure you

UPDATE YOUR WEBMAIL NOW

Failure to Update your webmail account Now will resolve to Loosing your
Webmail Account.

Thanks,

WEBMAIL TECHNICAL CREW