Network service restored

Network service has been restored to Lee Chapel, offices in University Place, and the fraternities in Red Square. Please contact the Information Desk (x4357 or help@wlu.edu) with any questions. The “Network Status” indicator on the ITS homepage,http://its.wlu.edu, will reflect the latest information on the condition of the University network.

 

Posters and Flyers: Smart Zone Training, Nov. 22 week

Creation of posters and flyers are among the topics to be addressed the week of Nov. 22 in training sessions at the Smart Zone. Information Technology Services  will offer these 10-15 minute training sessions at 10 a.m., 2 p.m. and 4 p.m. in the Smart Zone in Leyburn Library (Main Level, by the entrance nearest the Commons):

• Monday, Nov. 22:  Creating Posters in Microsoft Publisher.  Led by John Watkins
• Tuesday, Nov. 23:  Quick Brochures and Flyers in Publisher.  Led by Julie Knudson
• Wednesday, Nov. 24:  Black Friday Safety Tips.  Led by Julie Rhodes (10:30 ONLY)
• Thursday, Nov. 25:  University Holiday
• Friday, Nov. 26:  University Holiday

For more information, or to suggest additional topics for Smart Zone training, contact the Information Desk (help@wlu.edu or x4357)

Everyone is welcome!

Network security initiative affects all faculty, staff

Throughout November 2010, Information Technology Services is implementing  a restriction on  its network firewall, which regulates traffic to and from Internet, in order to protect the network from outside intruders who make thousands of attempts daily to access our network resources. The change is being implemented for all academic and administrative buildings; the security change is already in place for student residence halls. W&L faculty and staff have been notified about the implementation date for their building.

This change will NOT affect routine use of e-mail and the Web from on-campus, such as accessing video and other resources on the Web, and sending and receiving e-mails, including attachments. The change also will not affect off-campus access to W&L resources such as Web pages, Outlook Web Access and the Virtual Private Network (VPN).

Faculty and staff will be affected by the change only under the following circumstances:

• Faculty and staff and others, such as authorized vendors, who operate a server in your building (or any campus building outside of the Information Technology Services machine room) for the benefit of an off-campus audience will be affected. Anyone who operates such a server should provide information about the server as soon as possible using this form: go to http://helpdesk.wlu.edu on the Web, and select request type “Network” then “Incoming Firewall Exception.”  ITS will use this information to allow access to the servers from off campus.
• Faculty and staff who use RDP (remote desktop protocol) or similar method to connect to computers in Lee Chapel or the Reeves Center from off campus will be affected. Faculty and staff who connect to their computers remotely will  need to take one extra step each time they use RDP. They will need to first open a VPN connection (https://vpn.wlu.edu) or use a virtual desktop in The Stable (http://thestable.wlu.edu), and then initiate the RDP session.

Please contact your ITS Client Services representative ( see http://www.wlu.edu/x19688.xml ) if you have any questions or concerns.

Smart Zone Training, week of Nov. 15

Topics in Outlook will be featured in  15-minute training sessions  the week  of Nov. 15 at the Smart Zone in Leyburn Library (Main Level, by the entrance nearest Commons).

Information Technology Services and others will offer these 10-15 minute training sessions at 10 a.m., 2 p.m. and 4 p.m. in the Smart Zone:

• Monday, Nov. 15:  Printing Posters at the Library
• Tuesday, Nov. 16:  Using Rules in Outlook 2007
• Wednesday, Nov. 17:  Deleting and Purging Items in Outlook
• Thursday, Nov. 18:  Mail Forms
• Friday, Nov. 19:  What’s New in Outlook 2010

Contact the Information Desk (x4357 or help@wlu.edu) with any questions, or to make suggestions concerning other training topics.