Published August 31, 2010
General News , ITS
Here is a summary of changes to the Virtual Private Network (VPN) completed Aug. 27, and the effect on users of the tool:
- The first time you log in to VPN after these changes, you’ll be prompted to download new software associated with the updates to the site; this should take only a few minutes.
- The security checks built into the VPN were upgraded. Windows XP computers connecting to the VPN must have at least Service Pack 3, and Windows Vista computers must have at least Service Pack 2. University-owned computers should already meet these requirements.
- In the last several months, we’ve lengthened the “inactivity time-out,” which means that the VPN will wait longer than previously before logging you out automatically when there is no activity
- The entry page has been simplified.
- The “Net Connect” portion of VPN now runs automatically for all faculty and staff; this will save a step for those of you who use VPN to map drives or to access tools like Colleague or Raiser’s Edge. If you would like assistance with mapping drives (Windows) or creating shortcuts (Macintosh) to access network storage, contact the Information Desk (x4357, email@example.com)
Published August 27, 2010
General News , ITS
Recently, we’ve noticed an increasing number of fraudulent e-mails reaching faculty, staff and student, asking them to disclose passwords or other confidential information, and sometimes threatening a cut-off of services if they fail to do so.
Please be wary of such messages, which are increasingly common this time of year. Do not open e-mail attachments, or click on links in e-mail, unless you are sure about the authenticity of the message. Also:
Some phishing attempts appear similar to the automated message you will receive periodically from ITS asking you to change your password. The ITS message includes contact information for the Information Desk, and prompts you to visit our password-change page (password.wlu.edu) and enter your credentials. If you’re not sure whether the message is legitimate, contact the Information Desk.
For W&L students:
Please beware of a fraudulent e-mail that has been received by a number of W&L students, warning them that they have reached their e-mail storage limit and prompting them to re-validate your mailbox by clicking on a link and entering their user name and password.
Some of these e-mails, signed by “System Administrator,” are being sent from a compromised W&L student account.
Please take the following steps:
- If you receive an e-mail similar to the one described here, delete it, and take care not to click on the link in the e-mail
- If you already disclosed your user name and password as a result of this fraudulent e-mail, immediately log into your Outlook Live account and change your password.
If you have concerns or questions, please contact the Information Desk at 540-458-4357 or firstname.lastname@example.org . Always check with the Information Desk if you are unsure about the authenticity of e-mails you receive. Information Technology Services will never ask you to disclose your password, and will include the sender’s name and contact information in any correspondence with you.
Published August 25, 2010
General News , ITS
We’re making improvements to the Virtual Private Network (VPN), triggered by suggestions that some of you have made to us, from 7-8 p.m. Friday, Aug. 27. This work could result in service interruptions, so we encourage you not to use the VPN during that one-hour period.
The changes involve removal of some unneeded bookmarks on the VPN page, and automatic access for all faculty and staff to the “Network Connect” feature, which allows use of network resources such as Colleague and Raiser’s Edge from off campus. In the past, access to Network Connect was by special request only, and an extra step was required to launch it after log-in.
Please contact the Information Desk (x4357, or email@example.com) with any questions or concerns.